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Overview

Services: Overview


bullet  What is "IT"?
IT stands for Information Technology. So simply put, it is the broad range term for computer science, software, hardware, telecommunications, etc. We are not just computer technicians, but engineers, researchers, and technicians that work together to collaborate all your IT or digital needs. With electronic components in your office or on the road, we either have a solution, or will point you in the right direction.
bullet  What we do
Mentor Technologies, Inc provides fully outsourced IT support for small to medium-sized businesses. We do everything that an internal IT department would do--only better and for less. We handle all aspects of your IT department including server/desktop administration, networking, end-user support, vendor management, IT strategy, budgeting, and more. Simply put: we run your IT department. Not all companies are ready to fully outsource their IT needs. For these clients we provide ocassional IT support and assistance with important IT projects. Here is a list of our services:
  • Outsourced IT - Complete management of all your IT needs on a flat-fee basis.
  • Proactive IT - Regular IT support and on-site visits on a discounted hourly basis.
  • IT Staff Collaboration - Assistance with projects, access to our monitoring infrastructure, Help Desk coverage, and Tier-2 support to extend the capabilities of your in-house IT department.
  • Hourly Support - Interim or emergency support for clients not already part of our Proactive IT or Outsourced IT offerings.
  • Computer Repair - We are dedicated to helping resolve computer issues and educate employees on the technologies they interact with daily.
bullet  How to get started
Typically, we are introduced to our clients because they have a particular IT issue they need help with or they have recently lost a member of their IT department and they are exploring new support options. We meet with potential clients, help them with any immediate needs they have, and then discuss an on-going relationship if appropriate. We provide a full overview of our services, conduct a free network assessment, and offer a obligation-free proposal for an on-going relationship. We try to tailor the proposal to your unique situation so you get the right amount of support without overspending. Over the course of the first few months we implement our "Best Practices" to improve your IT infrastructure and we work very hard to earn your trust set your computer network up as solid as possible. Contact Us to get started!
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